How to create New Complaint

• Click on Complaints ➜ create Complaint.

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Select Customer,Select AMC

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Select AMC ➜ Elevator Category

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Select AMC ➜ Other Business ➜ Non Elevator Category

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How to assign A Complaint

• Go TO Complaints➜Detail Page ASSIGN.

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Click On ASSIGN➜Select Employee .

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Once you Assign a complaint to employee.Employee will be nitified via Lionsol One APP. It will be visible in Employee mobile app in tickets option

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How To Change Status Of Complaint

• Go To Complaints ➜Detail Page CHANGE STATUS.

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How to Add Item In One Complaint

• Go To Complaint➜Detail Page ADD ITEM.

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How to Cutomer create complaint QRCODE?

• Go To sales➜Customers ➜Customer id ➜COMPLAINT QR CODE.

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• Click On COMPLAINT QR CODE

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Scan QR Code To Raise Ticket.

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• After Complaint Raise Show in Web.

• Click On complaint

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