How to create New Ticket?

• Click on Tickets ➜ create Ticket.

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Select Customer,Select contracts

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Select contracts ➜ Elevator Category

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Select contracts ➜ Other Business ➜ Non Elevator Category

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How to assign A Ticket

• Go TO Tickets➜Detail Page ASSIGN.

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Click On ASSIGN➜Select Employee .

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Once you Assign a Ticket to employee.Employee will be nitified via Lionsol One APP. It will be visible in Employee mobile app in tickets option

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How To Change Status Of Ticket

• Go To Tickets ➜Detail Page CHANGE STATUS.

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How to Add Item In One Ticket

• Go To Ticket➜Detail Page ADD ITEM.

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How to Cutomer create Ticket QRCODE?

• Go To sales➜Customers ➜Customer id ➜Ticket QR CODE.

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• Click On Ticket QR CODE

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Scan QR Code To Raise Ticket.

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• After Ticket Raise Show in Web.

• Click On Ticket

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